|
You would probably omit any obviously hostile words; you're unlikely
to call someone names in business writing. However, remember
that certain words always have hostile connotations. For instance,
in the sentence "The X-Clerk claimed to have no knowledge
of the procedure," claimed would seem hostile if
the X-Clerk read the writing. Claim seems to connote allege
as if the claimer were a liar. |
==>Guidelines ==>Tone